What happens if monsoon weather delays the flight?

The pilot logs observed conditions before the planned window and reschedules without penalty. Escrow stays funded and the milestone date shifts. Beyond 21 days of cumulative delay either party may cancel with a refund less documented mobilisation cost.

What if the delivered data does not meet spec?

Reject the milestone with specific reasons against the agreed deliverable spec — GSD, accuracy, coverage or format. The operator gets a rework window before the case escalates to an auditor.

What if CAAM or JUPEM refuses the permit?

A refused approval through no fault of either party unwinds the engagement: unstarted milestones are refunded in full from escrow and the job can be reposted with a revised scope or flight window.

How long does a dispute review take?

A compliance auditor reviews telemetry, uploaded proof and the message thread, and issues a written settlement decision on the escrowed balance, typically within a few business days of both sides submitting evidence.

Operational guidelines

Dispute resolution guidelines

Clear, published rules for the four things that actually go wrong on drone missions — so both sides know how escrow settles before they commit.

Weather delays

Monsoon and haze windows are expected in Malaysia. A pilot may reschedule a flight day without penalty by logging the METAR/observed conditions before the planned window. Escrow stays funded and the milestone due date shifts. If cumulative delay exceeds 21 days from the target date, either party may cancel with a full escrow refund minus documented mobilisation cost.

Equipment failure

The operator must notify within 24 hours and propose a replacement aircraft of equivalent or better payload spec, or a revised schedule. If neither is accepted, the poster may cancel and escrow is refunded for unstarted milestones. Completed and approved milestones remain paid.

Deliverable rejection

A poster rejecting a milestone must state specific, scope-referenced reasons within 7 days of upload. The operator gets one rework cycle at no extra cost. If the second submission is still rejected, the case escalates to platform review, where an independent assessment against the published scope determines a full release, partial release or refund.

Permit refusal

If CAAM, JUPEM, PDRM or CGSO refuses an application for the mission as scoped, the engagement is cancelled as a no-fault event. Escrow is refunded in full to the poster, less any pre-agreed application fees the operator has already paid on the poster's behalf and evidenced.

The process

01Raise the case from the job's Mission Control page with evidence attached.
02The counterparty has 5 working days to respond in the case thread.
03Escrow is frozen — no automatic release runs while a case is open.
04Unresolved cases go to platform review; a decision is issued within 10 working days.
05Decisions are binding for escrow settlement and do not limit either party's legal rights.

How escrow works Terms of service

FAQ